Questions dentists ask before they hire us.

No. Filing a policy report is a feature Google built for business owners. It's not a hack and it's not against TOS. We never log into your Google Business Profile.

Worst case Google declines the report. Your listing isn't affected. What does get listings suspended — review-gating, fake review generation, paying reviewers — we do none of that.

No. We only file a policy report through Google's official flow. The reviewer is never notified, never contacted by us. The case stays between you, us, and Google.

You pay nothing. We never charge if a review isn't removed — the card authorization is voided.

We'll also tell you whether escalating to an appeal is worth a second attempt, with the reasoning Google gave so you know where you stand.

Two reasons.

One: we charge per result, not per retainer. No upsell on monthly "reputation management" you don't need.

Two: we focus exclusively on Google policy reporting for dental practices, so the per-case time is small. Narrow scope is why the price is what it is.

No. We only file when a review violates one of Google's six content policies: spam, off-topic, personal info, harassment, conflict of interest, restricted content.

If your case doesn't qualify, we'll tell you up front on the quote screen. We don't take money we can't earn.

We never store the body of a review. URL only. Our database has no PHI by design.

We're not a covered entity or business associate. We're a vendor that operates on the public Google profile, not on patient data.

Most cases resolve in 3 to 14 days. We file within one business day of submission. Google's review timeline is the variable — we email at every step so you're not guessing.

Send the new URL. We treat each report as a separate case. Repeat offenders tend to escalate faster on Google's side, which works in your favor.

No, and anyone who guarantees Google review removal is lying. What we can guarantee: you only pay if it works.

We only charge after Google confirms removal. If the review comes back later (rare, but it happens), email us within 30 days of the original removal and we'll refund the full fee.

We don't refund cases that we successfully removed and stayed removed. That's the work you paid for.

The strongest cases involve:

• Reviewers who were never your patient
• Competitor reviews and conflict of interest
• Spam, off-topic content, or copy-pasted reviews
• Personal attacks on staff or harassment
• Reviews that expose personal information
• Profanity, explicit content, or restricted material

Reviews that are just "they were rude" or "the wait was long" usually don't qualify. Google reads those as legitimate opinions.

Those firms target broader online reputation work and defamation lawsuits. We're surgical: Google policy reporting for dental practices only. Smaller scope, lower price, faster turnaround.